The legend may be displayed in art, print, or any other media, but the legendry mode cannot be left in the lurch. The once famous bikes from Suzuki – Zeus and Heat – are in trouble on the roads of Kolkata. The city dealer, who fascinated the customers with a sheer display of the bikes, has not bothered to provide service for these bikes. Thousands of Suzuki owners face this complications and lamentation has already started over the neglect of such service. Now the brand gets the ultimatum not the dealer.
The company is honest enough the shoulder the responsibility saying that it has more than 210 dealers spread across the country. A dealer is yet to be appointed for Kolkata, said the senior manager (service). The year 2009 has been a nightmare for the owners of Suzuki, as they had to ride all along to Hooghly, some 30 kms for servicing their vehicle.
Another optional location is Chinsurah and the customers blame Suzuki for not redressing the grievance. The worst is the case with free check ups offered for two years. The owners of Heat and Zeus are shocked and stunned to be left uncared by the top most bike company. Another handicap is that the local workshop keepers are not that much skilled to repair Suzuki bikes. Spare parts too are not easily available and hence the local workshop wallahs are not encouraging the service for these bikes.
It is quite strange to know that the company’s vice-president (sales and mktg) pacified with a statement that the issue would be reckoned with in the next year!. By January a tie-up would be initiated with a new dealer and a showroom-cum-service centre will come into effect by the end of this financial year, he said.